Shipping policy

shipment

We carefully do our best to deliver the order to you as soon as possible. We aim to ship orders placed on workdays before 3pm the same day.

To provide the best possible service, we ship all our orders via Parcel post with Track & Trace code. We deliver free throughout the Netherlands and Belgium when you spend from € 25, - .

Returns

You have a cooling-off period of 14 days to return the product without giving reasons, starting on the day of receipt of the product. The product can only be returned unused and, if possible, in original packaging. For the return of the order, the return costs are for your account. We will credit the amount within 14 days. You have 14 days to report the return and from the time of reporting 14 days to return the order. The return costs are for you as a customer, unless the products are already damaged on receipt.

Exchange item

You can return all items. You can exchange items by returning the item (s) to be replaced and then immediately placing a new order on the website. This way you can immediately see whether the article is still available.

Can it go back?

You can return the product at any time. We cannot fully credit the purchase amount in the following cases:

  • Items received more than 14 days ago.

  • Items that are used, damaged or incomplete. *

  • Items whose packaging is missing.

* If you want to check the material of the product further, we advise to open the packaging neatly so that you can feel the fabric. Do not completely remove the product from the packaging, because we cannot check whether it has been used!

The return address is:

Ravelin 14
3905 NV Veenendaal

The Netherlands

Do you still have questions / comments regarding the return? Please do not hesitate to contact us.

customerservice@mellimello.nl